Frequently Asked Questions

 

1. What sizes do you offer?

We offer sizes from XS to XXL. Check the size chart on each product page for exact measurements.

2. How do I choose the right size?

Use our Size Guide to find the best fit for your body type. If you're unsure, go a size up for a relaxed fit.

3. How can I track my order?

You’ll get a tracking link via email once your order ships. You can also check the order status from your account page.

4. What are your shipping options and costs?

We offer standard and express shipping. Shipping is free on orders over $50. See our Shipping Policy for details.

5. Do you ship internationally?

Yes, we ship worldwide. Shipping times and rates depend on your location and are shown at checkout.

6. How long will my order take to arrive?

Standard shipping takes 3–7 business days. International delivery may take longer depending on customs and location.

7. Can I return or exchange an item?

Yes, we accept returns within 14 days of delivery. Items must be unworn and in original packaging. Read our Return Policy for more info.

8. How do I start a return or exchange?

Contact us at support@boldandbasics.com with your order number. We'll guide you through the process.

9. What if I received a damaged or wrong item?

We apologize! Please email us with a photo of the issue and we’ll send a replacement or refund right away.

10. Do you offer gift cards?

Yes, we offer digital gift cards that can be used site-wide and never expire.

11. How can I contact customer support?

Reach out via email at support@boldandbasics.com or use the contact form. We reply within 24 hours on weekdays.

12. Are your clothes ethically made?

Yes, we prioritize ethical production and sustainable sourcing. Learn more on our About Us page.

13. Do you restock sold-out items?

We do restock popular items. Use the “Notify Me” feature on product pages or follow us on Instagram for updates.